Customer Care

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We are so confident that you will love our products that we offer a full no quibble 30 day money back guarantee on all of our products.

To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified.

Call us on 0203 892 5539 or email us at

You will be responsible for paying for your own postage costs for returning your item.

Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 working days.

If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  or call us on 0203 892 5539 and we will issue our FREEPOST address for returns.

Depending on where you live, the time it may take for your exchanged product to reach you can vary.

The Perfect Cosmetics Company is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. Our Complaints Policy is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.


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Registered Office:

IComm Europe Ltd
7a Eastfield Place
CV21 3AT
Company Number 10215011
Registered in England and Wales.